Backup & Data Export

Audenci provides multiple backup mechanisms: Automatic daily backups (retained 30 days), On-demand manual backups, Data export (CSV, JSON), API access for custom backup scripts. Backups protect against: Accidental deletion, Data corruption, Ransomware, Platform failures.

Audenci automatically backs up: Database (daily snapshots), Media files (S3 versioning), Audit logs, User configurations. Backups retained: 7 daily backups, 4 weekly backups (last 4 Sundays), 3 monthly backups (last 3 months). Longer retention available (Enterprise only).

Trigger manual backup before major changes: Go to Settings → Backup, Click 'Create Backup Now', Enter backup description, Backup completes within 10 minutes, Download backup file (JSON format). Use before: Major content deletions, Team restructuring, Settings changes, Integration changes.

Export all content for backup or migration: Go to Settings → Export, Select data to export: Posts, Campaigns, Media, Analytics, Team, Settings, Choose format: CSV (spreadsheet), JSON (structured data), Click 'Export', Receive download link via email (large exports). Export completes within 1-4 hours depending on size.

Export analytics for offline analysis: Go to Analytics → Export, Select date range, Select metrics to include, Choose format (CSV), Download immediately (under 1000 posts) or via email (larger exports). Use exported data for: Custom reports, Executive presentations, Data warehouse integration, Long-term trend analysis.

Bulk download all media files: Go to Media Library → Export, Select folders (or all media), Click 'Export as ZIP', Download ZIP file (may be large). Use for: Local backup, Migration to new platform, Archival purposes. ZIP includes: All images and videos, Folder structure preserved, Metadata file (JSON).

Build custom backup scripts using API: Fetch all posts via GET /api/posts, Fetch all campaigns via GET /api/campaigns, Fetch media metadata, Download media files from URLs, Schedule script daily via cron. API-based backup allows: Custom backup schedules, Selective backup, Integration with your backup systems.

Prepare for worst-case scenarios: Document recovery procedures, Test backup restoration quarterly, Maintain offline backup copies, Know your Recovery Time Objective (RTO): Time to restore, Recovery Point Objective (RPO): How much data loss acceptable. Audenci RTO: 4 hours, RPO: 24 hours. Enterprise SLA: RTO 1 hour, RPO 1 hour.

Restore from backup (Enterprise only): Contact Audenci support with backup date, Specify what to restore: Full account, Specific posts, Specific campaigns, Media files, Settings. Restoration completes within: 4 hours (standard), 1 hour (Enterprise SLA). Self-service restoration coming soon.

Export data for migration to other platforms: Full data export includes: All content in structured format, Media files with original URLs, Metadata and settings, Team structure, Analytics history. Exported format compatible with: Generic JSON import, CSV import to spreadsheets, Custom migration scripts.

Verify backup integrity: Test restoration quarterly, Compare backup data to live data, Verify media files are downloadable, Check JSON structure is valid, Ensure no data corruption. Unverified backups are useless backups.

• Export data quarterly for offline backup
• Create manual backup before major changes
• Test backup restoration annually
• Store offline backup copy in secure location
• Document recovery procedures
• Verify backup integrity regularly
• Use API for automated daily backups
• Maintain 3-2-1 backup rule (3 copies, 2 media types, 1 offsite)