Slack & Email Notifications

Stay informed with real-time notifications via: Email alerts (available now), In-app notifications (available now), Slack workspace integration (coming soon), Telegram bot (coming soon), SMS alerts (enterprise only, coming soon). Configure which events trigger notifications and how you want to be notified.

In-app notifications appear in notification bell: Post published successfully, Post failed to publish, Comment on your post, Mentioned in comment, Approval request, Status changed, Team member joined, Credit balance low. Click notification to view details and take action.

Configure email notifications in Settings → Notifications: Select which events trigger emails, Set frequency (instant, daily digest, weekly digest), Choose email address, Enable/disable categories (approvals, publishing, analytics). Daily digest emails send once per day at 9am in your timezone.

Connect Audenci to your Slack workspace: Go to Settings → Integrations → Slack, Click 'Connect to Slack', Authorize Audenci in Slack, Select default channel for notifications, Configure notification types, Test integration.

1. Click 'Connect to Slack'
2. Sign in to your Slack workspace
3. Authorize Audenci app
4. Choose default channel (#marketing, #social-media, etc.)
5. Configure which events to post to Slack
6. Click 'Save Settings'

• Post Published - Success confirmation with link
• Post Failed - Error details and retry instructions
• Approval Needed - Request with post preview and approve/reject buttons
• Comment Received - New comment with reply button
• Follower Milestone - Celebration message (10K, 100K, etc.)
• Analytics Alert - Significant changes (spike in engagement)
• Campaign Started/Ended - Campaign lifecycle notifications
• Credit Low - Warning when credits < 20% remaining

Route different notification types to different Slack channels: Publishing events → #social-media, Approval requests → #content-approvals, Analytics alerts → #marketing-analytics, Errors and failures → #tech-alerts. Channel routing keeps teams focused on relevant notifications.

Take action directly from Slack: Approve/Reject approval requests, Retry failed posts, Reply to comments, View post details, Open in Audenci. Interactive buttons save time - no need to open Audenci for simple actions.

Slack notifications include: Emoji indicators (✅ success, ❌ failure, ⏳ pending), Post preview (caption, image thumbnail), Platform icons (Instagram, Facebook, etc.), Action buttons, Link to post in Audenci. Rich formatting makes notifications scannable and actionable.

Get notified when mentioned: @mention in post comments (Slack + email), @mention in internal post comments (Slack + email + in-app), @mention in approval comments (all channels). Mentions ensure you see important messages directed at you.

Control notification frequency: Instant (immediate notification for each event), Hourly Digest (batch notifications every hour), Daily Digest (once per day at 9am), Weekly Digest (Mondays at 9am), Critical Only (only failures and urgent items). Choose frequency based on your role and workflow.

Temporarily mute notifications: Mute specific notification types, Mute all notifications for X hours, Mute during out-of-office, Do Not Disturb hours (e.g., 10pm-8am). Prevent notification fatigue while staying informed when needed.

• Use instant Slack notifications for critical events
• Use daily email digest for non-urgent updates
• Route notifications to appropriate team channels
• Test notification settings before going live
• Mute notifications during focus time
• Review notification settings monthly to optimize
• Train team on responding to approval requests via Slack