Training & Onboarding Programs

Audenci offers multiple training resources: Tutorial Hub (60+ guides), Video tutorials (coming soon), Live webinars (monthly for Enterprise), Certification programs (coming soon), Documentation and help center, In-app tooltips and tours, Dedicated training for Enterprise. Structure training by role and experience level.

Onboard new users in 5 steps: Step 1 (Day 1): Complete account setup, Connect first social account, Create first post. Step 2 (Day 2-3): Explore Calendar, Use content wizards, Review analytics. Step 3 (Week 1): Plan content for week, Use AI assistant, Set up automations. Step 4 (Week 2): Collaborate with team, Use approval workflows, Create campaign. Step 5 (Month 1): Review analytics, Optimize strategy, Advanced features. Track completion in User Progress.

Training paths by role: Content Creator: Post creation, Wizards, Media library, Basic analytics. Manager: Calendar planning, Team management, Approvals, Campaign tracking. Admin: Organization settings, Billing, User management, Integrations. Analyst: Advanced analytics, Reporting, Data export, API. Executive: Dashboard overview, ROI reporting, Strategy insights.

Tutorial Hub is primary training resource: 60+ tutorials across 10 categories, Searchable and filterable, Estimated completion time, Difficulty levels (Beginner, Intermediate, Advanced), Progress tracking, Bookmarks for later. Encourage team to: Complete Getting Started category (10 tutorials), Bookmark relevant tutorials for their role, Complete 1-2 tutorials per week.

Product tours guide users through features: Calendar tour (scheduling, views, filters), Post creation tour (wizards, AI, publishing), Analytics tour (metrics, reports, insights), Team tour (roles, approvals, collaboration). Tours auto-trigger for new users. Can be replayed anytime from Help menu.

Video tutorials for visual learners: Screen recordings with voiceover, 5-15 minute videos per feature, Embedded in Tutorial Hub, Closed captions for accessibility, Downloadable for offline viewing, Available in: English, Spanish, Portuguese, French, German (coming soon).

Monthly webinars for Enterprise customers: Onboarding for new customers (custom scheduled), Feature deep-dives (monthly), Q&A sessions (quarterly), Best practices sharing (quarterly). Recorded and available in Help Center. Request custom training session via account manager.

Audenci Certification Paths: Certified Content Creator (beginner), Certified Social Media Manager (intermediate), Certified Marketing Strategist (advanced), Certified Administrator (admin/IT). Certification includes: Course modules, Skill assessments, Final exam, Digital badge, Certificate. Valid for 1 year, recertification required.

Comprehensive help resources: Help Center (help.audenci.com), API documentation (api.audenci.com), Video library (coming soon), FAQs, Troubleshooting guides, Changelog (new features and updates). Search help center from any page (click ? icon).

Get help without leaving Audenci: Contextual tooltips (hover over ? icons), Feature tours (guided walkthroughs), Help widget (bottom-right corner), AI chat assistant (answer questions about features), Support ticket system (for technical issues). Response times: Standard (24 hours), Growth (12 hours), Scale (4 hours), Enterprise (1 hour with dedicated Slack channel).

Create custom training for your team: Use Documents to write SOPs, Record screen videos for common tasks, Create training checklist in Documents, Build internal knowledge base, Schedule onboarding meetings, Pair new users with experienced mentors. Link to Audenci tutorials where relevant.

• Assign role-based tutorials in first week
• Have new users complete Getting Started series
• Schedule live onboarding for Enterprise teams
• Create internal SOPs for your specific workflows
• Encourage ongoing learning (1 tutorial per week)
• Track training completion in your LMS
• Request custom training for large Enterprise rollouts
• Recertify annually as features evolve